1. I don’t see a job in Airship
Possible causes
The job hasn’t synced from ServiceTitan yet
You don’t have permission to view that job
The job was recently created or updated
How to fix
Confirm the job exists in ServiceTitan
Refresh Airship and wait 1–2 minutes
Make sure you are assigned to the job in ServiceTitan
Check with your Admin to confirm your role permissions
Tip: Jobs typically sync within minutes, but very recent changes may take a short time to appear.
2. Photos, notes, or job details are missing
Possible causes
The data hasn’t finished syncing
The photo or note was added after the proposal was opened
Permission restrictions from ServiceTitan
How to fix
Refresh the job in Airship
Close and reopen the proposal
Confirm the photo or note exists in ServiceTitan
Ask your Admin to verify your ServiceTitan permissions
3. I can’t create or edit proposal templates
Who this applies to: Admins only
Possible causes
You’re logged in as an Advisor or Technician
Your Admin role is limited
How to fix
Confirm you are logged in as an Admin
Go to Settings → Proposal Templates
If access is still blocked, contact your Airship representative
Note: Advisors and Technicians can use templates, but only Admins can create or edit them.
4. I can’t add pricing or financing options
Possible causes
Pricing is locked by your role
Financing provider is not configured
Proposal section is restricted
How to fix
Check your role permissions with your Admin
Confirm a financing provider has been added in Settings
Try duplicating the option instead of editing it