See How Customers Engage With Your Proposals

The new Proposal Engagement feature shows you exactly how homeowners are interacting with the proposals you share, including how many times they've looked, how long they spent, and which option caught their eye. You'll find it in your Past Jobs and in the Follow-Up tool, and it's there to help you follow up at just the right moment.

When you log into Airship, switch over to Past Jobs to see the appointments assigned to you from ServiceTitan, along with anything you've quoted through Airship.

Look for the small chip next to each appointment. It tells you at a glance whether that proposal was shared with the customer by email. An appointment that's been shared will be clearly marked, while one that hasn't won't show that chip — so you always know where things stand.

Once you share a proposal and the homeowner starts looking at it, the activity shows up right in your Past Jobs view. You'll see things like the number of views an proposal has received.

The numbers update as customers engage, so a quick refresh of your Past Jobs tab will show you the latest activity on your shared proposals.

For a closer look, jump into the Follow-Up tool. This is where you'll see the detailed story of what the homeowner has been doing:

That last one is especially handy — if you can see a customer keeps returning to the "Good" option, you already know where to steer the conversation.

Here's where it really saves you time. Inside the Follow-Up tool, hit Improve Writing, and Airship's AI will pull together everything it knows — the engagement data and the proposal details — to draft follow-up text for your email campaign.

For example, if the customer spent the most time on the "Good" option, the AI will note that and pull in the details of the system you built around it. From there you can:

If an appointment hasn't been shared yet, getting the proposal to your customer takes just a few taps:

The homeowner receives an email right away with a link to view the proposal. Head back to Past Jobs, and you'll see that appointment now shows as shared. Engagement data will begin to fill in as soon as the homeowner starts viewing.

Have a question or run into something unexpected? Reach out to our support team — just send us the customer's name or a link to the proposal, and we'll take it from there.