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Category Price-Edit Permissions for Comfort Advisors

Owners can now allow Comfort Advisors to edit prices in selected pricebook categories, even without price-edit permission in ServiceTitan.

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Written by Emily Wheeling

How it works

  • Overrides ServiceTitan for the selected category. The Airship permission applies whether or not the advisor has price-edit permission in ServiceTitan.

  • Includes all sub-categories. If you grant the permission on a parent category, the advisor can edit prices in every sub-category under it.

  • Limited to the categories you choose. Outside those categories, the advisor's normal price-edit settings still apply.

How to grant the permission

  1. Sign in to Airship as an Owner.

  2. Go to Settings > Category Pricing Permission.

  3. Select the category you'd like to grant pricing permissions for.

To remove the permission, deselect the category and save.

When changes take effect

Permission changes reach the Comfort Advisor on their next pricebook sync. Until that sync runs, the advisor keeps their previous permissions.

FAQ

Does this change the advisor's permissions in ServiceTitan? No. It only controls price editing in Airship for the categories you select.

If I add a new sub-category later, is it covered? Yes. Sub-categories under a permitted category are included automatically.

The advisor still can't edit prices. What should I check? Make sure the advisor has run a pricebook sync since you saved the change, and that you selected the right category.

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