Who Can Set Up FAQs
FAQs are managed by:
Admin users
Sales managers
Your dedicated Airship representative
Proposal FAQs can be used to answer common homeowner questions such as:
Installation timelines and what to expect
Warranty coverage and service guarantee
Financing and payment options
Permits and inspections
System maintenance and care
What happens after the proposal is approved
FAQs should be written in clear language that is easy to understand and present.
Creating a FAQ in Airship
Navigate to Settings > Proposal FAQs
Select Add FAQ
Fill in the FAQ along with a clear answer.
Save FAQ
FAQs will appear in the order in which they are entered in proposals. Editing your FAQs is made easy by simply clicking on the name of the FAQ you’d like to edit and making your changes there.
Best Practices for using Proposal FAQs Effectively
Use questions commonly asked by homeowners
Keep answers short and easy to understand
Avoid technical talk whenever possible
Focus on reassurance and clarity
Review and Update FAQs regularly based on customer feedback
Train your sales team on when to reference FAQs when it's time to present a proposal.