Troubleshooting Common ServiceTitan Sync Errors

The estimate that Airship was trying to update no longer exists in ServiceTitan. This can happen if it was deleted manually, or if your organization has automation that removes or deactivates estimates.

Fix: Duplicate the option in Airship. This creates a fresh estimate in ServiceTitan.

A specific line item on the estimate (a product or modifier) is missing in ServiceTitan, so Airship can't update it.

Fix: Remove the items from the option in Airship and add them back. If the error sticks around, click the Retry button on the option.

Airship can only sync estimates when the technicians on the job are set to the managed type in ServiceTitan.

Fix: Open the job in ServiceTitan, update the technicians to the managed type, then retry the sync. If you're not sure how to do this, check with your ServiceTitan administrator.

When an option is closed in Airship, we try to mark the matching estimate as SOLD in ServiceTitan on behalf of the user who closed it. That requires their Airship account to be linked to a ServiceTitan account.

Fix: Mark the estimate as SOLD manually in ServiceTitan to unblock things right now. Then reach out to Airship support so we can help connect the accounts and prevent this from happening again.

If you see an error that doesn't match the ones above, it usually means ServiceTitan rejected the request for a specific reason.

Fix: Reach out to us. We're happy to help dig in and will have the error captured on our side.

If you're stuck on any of these, or you're seeing an error you're not sure how to handle, please reach out. To get you sorted as quickly as possible, send us either:

A quick note about what you were trying to do and a screenshot of the error always helps too, but don't worry if you don't have those, we can take it from there.