What's New
AI-Powered Proposal Summaries
Airship now generates AI-powered summaries for customer proposals. These summaries surface on the presentation, giving homeowners a clear "at a glance" view of what each option includes — sized right for their home, with efficiency, warranty, and key feature highlights — without requiring the advisor to manually write one. Comfort Advisors can also use AI to improve their own bio and quote displayed in the presentation.
Organization-Specific Rapport Questions
Each organization can now define its own rapport questions in the survey flow. Teams personalize the home assessment conversation with questions tailored to their brand and customer base — rather than generic defaults.
Categories Filter in Pricebook Search
Advisors can now filter pricebook search results by category when building options. For large pricebooks, this cuts down the time spent scrolling through irrelevant results and surfaces the right products faster.
AHRI Certificate Match in Manual Build
The AHRI certificate match indicator now appears in the manual build flow. When products added to an option match one or more AHRI certifications, advisors see a match pill on the options page — confirming the configuration is certified without leaving the builder.
Custom Presentation Header Image
Organizations can upload a custom header image that appears at the top of every customer-facing proposal presentation. Every proposal looks on-brand without any extra work per appointment.
Automatic File Upload to ServiceTitan on Completion
When a ServiceTitan appointment status changes to Completed, proposal files are automatically uploaded to the corresponding ST job record — no manual transfers needed.
Expanded Equipment Search Terms
Furnace and Hybrid Full System are now pre-defined search terms, making it faster to find the right equipment.
Google Organization Rating Management
Admins can now set and manage the organization's Google rating in Airship, allowing it to surface on proposal materials.
Admin: ServiceTitan API Last Run Time
The admin dashboard now shows when the ST integration last ran — instant visibility into sync activity.
